Return Policy
We at Home Decor want you to love your new home decor as much as we love curating it.
However, we understand that sometimes things may not go as expected.
This Return Policy outlines our commitment to a smooth and easy return experience for all products across our categories
, including dining tables, bookshelves, cupboards, drawers, sofas, beds, and wardrobes.
1. Eligibility for Returns
Our goal is to ensure satisfaction with every purchase. You may return most items in their original condition within 10days of delivery. Please note the following conditions:
Unopened and Unused Condition: Items must be unused, undamaged, and in their original packaging.
Non-Returnable Items: Certain items are not eligible for returns, including:
Customized or personalized furniture
Clearance or final sale items
Assembled items (once assembled, certain products cannot be returned)
2.Return Process
To initiate a return, follow these steps:
Contact Us: Reach out to our customer support team at [Customer Service Email or Phone Number] with your order number and reason for return.
Approval: Once we review your request, we will provide a return authorization and detailed instructions for returning your item.
Shipping the Return: You are responsible for securely packaging the item for shipping. To ensure a smooth return, we recommend using a trackable shipping method.
3. Return Shipping Costs
Defective or Incorrect Items If the item received is defective, damaged, or incorrect, we will cover the return shipping cost.
Other Returns For all other returns, the cost of return shipping is the responsibility of the customer. Shipping costs are non-refundable.
4. Refund Policy
After receiving and inspecting the returned item, we will issue a refund within [ 7-10 business days] to your original payment method. Refunds will cover the cost of the item only and do not include original shipping charges unless due to a defect or error on our part.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the replacement.
6. Damaged or Defective Items
If your item arrives damaged or defective:
Contact Us Immediately: Send us a photo of the damaged or defective item within 7 days of delivery.
Resolution Options: We will either arrange a replacement, repair, or full refund for qualifying items based on the severity of the defect.
7. Return Policy for Specific Categories
Due to the unique nature of our home decor items, return policies may vary by product type:
Furniture: Large items like sofas, beds, and dining tables may have unique packaging and handling requirements. Contact us for specific instructions.
Decorative Accessories: Items like shelves, drawers, and other smaller furniture are eligible for standard returns.
Assembled Products: Once assembled, some items may be ineligible for returns due to safety and quality concerns.
8.Contact Us
For any questions or further assistance with returns, please reach out to our customer support team at Sainik Nagar Telibagh , [email protected]. We’re here to help you every step of the way.
