Get in Touch
Welcome to the Home Decor FAQ page! We’re here to answer your questions and ensure a seamless shopping experience across our categories, from dining tables to bookshelves, sofas, and wardrobes. Below are some of the most commonly asked questions.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, etc. For security, all payments are processed via a secure gateway.
Q.How do I know my order was placed successfully?
A: After completing your order, you’ll receive a confirmation email with your order details. If you don’t receive it within a few minutes, please check your spam folder or contact our customer support team.
Q: Can I make changes to my order after it’s been placed?
A: We start processing orders immediately, but if you need to make changes, contact us within timeframe, 24 hours, and we’ll do our best to accommodate your request.
Q: What are the shipping options and costs?
A: We offer standard and expedited shipping options at checkout. Shipping costs vary depending on the item size and delivery location. Orders above threshold amount may qualify for free shipping.
Q: How long will it take to receive my order?
A: Delivery times vary based on the item and location, but standard shipping usually takes (5-7) business days. Larger items like sofas and dining tables may require additional handling time.
Q: How can I track my order?
A:Once your order ships, you’ll receive a tracking link via email to monitor your delivery status.
Q: What is your return policy?
A: You can return most items within [10 days] if they are unused and in their original packaging. Please refer to our Return Policy page for details on eligibility and exclusions.
Q: How do I initiate a return?
A:Contact our customer support team with your order number, and we’ll guide you through the return process.
Q: Can I exchange an item?
A:We currently don’t offer direct exchanges. Please initiate a return for the original item and place a new order for the replacement.
Q: How do I care for my furniture?
A: Proper care will help extend the life of your furniture. For wood products, use a damp cloth for cleaning and avoid harsh chemicals. For upholstered items, use a fabric-safe cleaner or vacuum gently. Specific care instructions may be found on each product page.
Q: Do I need to assemble the furniture myself?
A: Many of our products require minimal assembly, which can be done with standard tools. Assembly instructions are included with each product, and assembly videos may be available on our website.
Q: Do I need an account to place an order?
A: No, but creating an account allows you to save your information for faster checkout, track your orders, and view your purchase history.
Q: How do you handle my personal information?
A: : Your privacy is very important to us. Please see our Privacy Policy page for detailed information on how we collect, use, and protect your data.
At Home Decor, we’re here to assist you every step of the way. Here are ways to get in touch:
Can’t find the answer to your question? Please fill out our Contact Us form, and a member of our team will get back to you within 24-48 hours.